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FAQs

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Office

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email us

info@directfurnish.com

Call us

Phone: +44 7346 541656 
8:00AM - 5:00PM

Frequently asked questions

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Are your products genuine and brand-new?

Yes. All products we sell are 100% authentic, brand-new, and come sealed in original manufacturer packaging.

Do you offer a warranty on your products?

Yes, all items come with the manufacturer’s warranty, which varies by brand and product. Please check the product description for warranty details or contact us for specific information.

What are your delivery times?

Our estimated delivery times are:

UK: 3–7 business days

Europe: 4–7 business days

US, Australia, Canada: 5–8 business days

Rest of the World: 5–10 business days

Do you offer free shipping?

Yes, we provide free worldwide shipping on all orders, with no minimum purchase required.

Are customs duties and import taxes included?

Yes. All customs fees, import duties, and taxes are included in the price, so you won’t pay anything extra upon delivery.

Which shipping carriers do you use?

We ship using trusted international carriers, including Royal Mail, DHL, FedEx, and UPS. Your carrier will be selected based on your location and shipping availability.

How can I track my order?

Once your order ships, you will receive an email with a tracking link so you can follow your delivery progress in real time.

What is your return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange, provided the item is in its original condition. Please contact us before sending any returns.

What should I do if my item arrives damaged or not working?

If your product arrives damaged, defective, or incorrect, contact us immediately. We will arrange a replacement or refund at no extra cost to you.